bajy Frequently Asked
Questions

bajy requires a valid government-issued photo ID to complete account verification (KYC). Acceptable documents include your National Identity Card (NID), Bangladesh passport, or a valid driving licence. You will need to upload a clear, well-lit photo of the front and back of your ID through the Account Settings page. KYC is required before processing your first withdrawal. Most verifications are completed within 24 hours on business days.

The minimum age to register and play on bajy is 21 years old. This applies to all account holders across Bangladesh without exception. bajy enforces this through identity verification at registration and again at the KYC stage before withdrawals. Any account found to belong to a person under 21 will be immediately suspended and the balance returned to the registered payment method. bajy takes underage gambling prevention very seriously.

To reset your bajy password, click the "Forgot Password" link on the login page. Enter the mobile number or email address linked to your account, and bajy will send a password reset OTP to your registered contact. Enter the OTP, then set a new password of at least 8 characters including a mix of letters and numbers. If you no longer have access to the registered mobile number, contact [email protected] for assisted account recovery.

No — bajy strictly allows only one account per player. Duplicate accounts are detected automatically and result in permanent suspension of all associated accounts, including any balances held within them. If you accidentally created more than one account, contact bajy support at [email protected] immediately to resolve the situation before any automated action is taken. One account per person, per device, per mobile number.

To deposit via bKash on bajy, log in to your account and go to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and bajy will display a dedicated bKash merchant number. Open your bKash app, choose "Send Money" or "Payment", enter the provided number, the exact amount, and your bajy account username as the reference. Your bajy balance is credited within 1–5 minutes after the transaction is confirmed.

bKash deposits on bajy are credited almost instantly — typically within 1 to 5 minutes of the transaction being confirmed by bKash. During peak hours or high server load periods, it may occasionally take up to 15 minutes. If your deposit has not appeared in your bajy account balance after 30 minutes, contact live support with your bKash Transaction ID (TrxID) and the bajy team will resolve it immediately.

Yes — bajy accepts deposits via Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay in addition to bKash. The deposit process is the same for each: select your preferred method in the bajy Deposit section, enter the amount, and follow the instructions to send the payment from your mobile wallet app. Minimum deposit is ৳200 for all mobile wallet methods. Credits typically appear within 1–10 minutes. Bank transfers via BRAC Bank, IBBL, or Sonali Bank are also supported for larger amounts.

The minimum withdrawal amount on bajy is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — so if you deposited via bKash, your withdrawal goes back to your bKash account. There are no fees charged by bajy on withdrawals. Standard processing time is 1–4 hours for mobile wallet withdrawals (bKash, Nagad, Rocket) and 1–3 business days for bank transfers. Your account must be fully KYC-verified before the first withdrawal is processed.

bajy processes mobile wallet withdrawals — including bKash, Nagad, and Rocket — within 1 to 4 hours of the withdrawal request being approved. Approval typically happens within 30–60 minutes of submission during regular hours (9 AM–11 PM BST). Withdrawals submitted overnight may be processed in the early morning. Bank transfer withdrawals take 1–3 business days. If your withdrawal has not arrived within the stated window, contact bajy support with your withdrawal reference number.

bajy does not charge any platform fees on deposits or withdrawals. The amount you deposit is credited in full, and the amount you withdraw is sent in full to your payment method. Note that your mobile wallet provider (e.g., bKash or Nagad) may apply their own standard transaction charges on the sending end — these are outside bajy's control and are determined by the respective mobile financial service provider. Check your wallet's fee schedule if you notice a small deduction on the sending side.

To bet on cricket on bajy, navigate to the Cricket section from the main menu. Browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Click on the match you want to bet on, review the available markets (match winner, top batsman, total runs, live in-play odds, and more), and click an odds button to add a selection to your bet slip. Enter your stake amount in BDT, review the potential return, and confirm the bet. Your balance is deducted immediately and your bet is live.

bajy offers a wide range of cricket betting markets covering international and domestic competitions including BPL, IPL, T20 World Cup, ODI World Cup, and Test matches featuring the Bangladesh Tigers. Available markets include match winner, toss winner, top batsman, top bowler, total sixes, innings runs, method of dismissal, and live in-play betting with real-time odds updates. BPL matches typically have 40+ markets available per game. New markets are added as tournaments progress.

Yes — bajy is fully optimised for mobile browsers on both Android and iOS devices. All 500+ slots, live casino tables, and sports betting features work smoothly on mobile without requiring a separate app download. Simply visit bajy.io in your mobile browser (Chrome or Safari recommended) and log in to your account. The responsive layout automatically adapts to your screen size. For the best experience, ensure your browser is updated to the latest version and you have a stable internet connection.

bajy's slot library features games from top providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, with average RTP values typically ranging from 94% to 97%. Each game's individual RTP is displayed on its information page — accessible by clicking the "i" or "Info" button within the game. RTP is a long-term statistical average calculated over millions of spins and does not guarantee returns in any individual session. bajy is committed to fair play and all games use certified random number generators (RNG).

All games on bajy use certified Random Number Generator (RNG) technology supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. These providers undergo regular independent audits to verify game fairness and RTP accuracy. bajy itself operates under strict fair-play standards, and no game outcome can be manipulated by the platform or the player. The site uses SSL encryption to protect all gameplay data and financial transactions.

bajy offers a welcome bonus to new players on their first deposit. The specific bonus percentage and maximum amount are displayed on the Promotions page and may be updated periodically. Typically, the welcome bonus is a percentage match on your first deposit, credited as bonus funds. To receive the welcome bonus, ensure you opt in during registration or at the deposit stage — it is not applied automatically in all cases. Terms, minimum deposit thresholds, and wagering requirements apply.

Wagering requirements on bajy bonuses specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the bonus funds can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before withdrawing. Wagering requirements for each specific promotion are detailed in the offer's terms. Slots typically contribute 100% toward wagering; live casino games may contribute at a lower rate.

Yes — in addition to the welcome bonus, bajy runs regular reload bonuses for existing players and free spin promotions tied to featured slot releases from providers like Pragmatic Play and NetEnt. Seasonal promotions are also offered around major events such as the BPL, IPL, Eid, and Pohela Boishakh. Check the Promotions section of your bajy account regularly to see current offers. Promotional availability varies and all offers carry individual terms and wagering conditions.

No — bonus funds on bajy cannot be withdrawn directly. They must first be converted to real cash by completing the wagering requirement attached to the specific bonus offer. Until the wagering requirement is fully met, the bonus balance is ring-fenced and cannot be included in a withdrawal request. Once wagering is complete, the converted amount moves into your real-money balance and becomes fully withdrawable via your preferred method (bKash, Nagad, Rocket, or bank transfer).

bajy operates as an online entertainment platform and uses industry-standard 256-bit SSL encryption to protect all player data and financial transactions. The platform employs certified RNG technology across all games for verified fair play. bajy does not fabricate or claim specific government-issued licences — players in Bangladesh should be aware of and comply with their local laws regarding online gambling. bajy encourages all players to gamble responsibly and only within their personal financial means.

bajy protects all player data using 256-bit SSL encryption on every page and transaction. Your financial information — including bKash, Nagad, and Rocket account details — is never stored in plain text and is never shared with third parties for marketing purposes. bajy's privacy policy governs all data handling practices in full. Two-factor authentication (2FA) is available and strongly recommended for all accounts to prevent unauthorised access. For full details, review the bajy Privacy Policy page.

To self-exclude from bajy, go to Account Settings and select the Responsible Gaming section, then choose Self-Exclusion. You can select a period of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. Your remaining balance will be withdrawn to your registered payment method within 5 business days. You may also request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and the team will process it immediately, 24/7.

bajy provides a full suite of responsible gaming tools accessible from your Account Settings. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications (every 15–60 minutes), short-term time-outs (24 hours to 6 weeks), and long-term self-exclusion (6 months to permanent). All protective limits are applied instantly when reduced; increases require a 7-day cooling-off period. bajy's responsible gaming support team is available 24/7 at [email protected].