Responsible Gaming
at bajy
bajy believes that gaming should always be enjoyable, controlled, and safe. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support needed to stay in control — so entertainment never becomes a burden. 21+ only.
Our Commitment
Gaming as Entertainment, Not an Obligation
At bajy, responsible gaming is not a box to tick — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond, and we recognise that every player's relationship with gaming is unique. Some play a few cricket bets on match day for the thrill of it; others enjoy a longer session on slots. Whatever your style, bajy's position is clear: gambling should always remain a form of entertainment with defined limits, never a financial strategy or an emotional escape.
bajy actively monitors platform activity for patterns that may indicate a player is experiencing difficulty. Our system flags unusual betting frequency, large consecutive losses, and rapid deposit cycles. Where these patterns emerge, our support team may proactively reach out with information and resources — not to judge, but to help.
This page explains every responsible gaming tool available to you on bajy, how to use them, and where to seek additional help if gaming is becoming a concern. We encourage all players to read this page carefully and to use the tools available proactively — setting limits before a session, not after a bad run.
bajy's Core Responsible Gaming Principles: All tools described on this page are available free of charge to every bajy account holder. No limits, no waiting periods for activation of protective measures. Your wellbeing always comes before platform revenue.
Gambling Problem Helpline (Bangladesh): If you or someone you know needs immediate help with a gambling problem, please reach out to a licensed mental health professional or a counselling service in your area. bajy's support team at [email protected] can also provide guidance and activate self-exclusion on your behalf — 24 hours a day, 7 days a week.
Protection Framework
Six Pillars of Player Protection
bajy's responsible gaming framework is built on six interconnected pillars — each designed to give players in Bangladesh meaningful control over their gaming activity.
Set a daily, weekly, or monthly cap on how much you can deposit into your bajy account. Once a limit is in place, the system enforces it automatically — no override is possible during the cooling-off period. Limits can be reduced instantly but increases take 7 days to activate.
Define the maximum number of hours you can spend on the bajy platform per day. When your session limit is reached, bajy will automatically log you out and prevent re-entry until the next calendar day. A 15-minute warning notification is displayed before your limit expires.
Set a ceiling on the amount you are willing to lose within a given period. Once your loss limit is reached for that day, week, or month, betting and gaming activity is paused until the limit period resets. This tool is particularly useful for players who find it hard to walk away after a losing streak.
Need a short breather? Activate a time-out of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, your account is suspended from all gaming activity. You can still access account history and withdraw any existing balance, but no deposits or bets are possible.
If you feel that gaming has become a serious problem, self-exclusion allows you to close your bajy account for a minimum period of 6 months up to a permanent closure. Self-exclusion is irreversible during the selected period and cannot be lifted early under any circumstances — your protection is the priority.
Enable in-session reality check notifications to receive periodic pop-up reminders showing how long you have been playing and your net session result. Available at 15-minute, 30-minute, and 60-minute intervals. These reminders help players maintain an accurate and grounded view of their activity.
Step-by-Step Guide
How to Activate Your Protection Tools
All responsible gaming tools are accessible directly from your bajy account settings. No phone call or lengthy verification is required to activate protective measures.
Financial limits are the most effective first step toward responsible gaming. bajy makes setting them quick and permanent within the selected period.
- Log in to your bajy account and navigate to Account Settings.
- Select "Responsible Gaming" from the settings menu.
- Choose "Deposit Limits" or "Loss Limits" from the available options.
- Select your limit period: Daily, Weekly, or Monthly.
- Enter your desired limit amount in BDT (e.g., ৳5,000 per week).
- Confirm with your account password. The limit is active immediately.
- To reduce a limit, the new lower limit is applied instantly. To increase a limit, a 7-day cooling-off period applies before the increase takes effect.
Time spent gaming can add up quickly. Session time limits give you a firm daily boundary that the platform enforces automatically.
- Go to Account Settings and open the "Responsible Gaming" section.
- Select "Session Time Limits".
- Choose your maximum daily play time: 1 hour, 2 hours, 3 hours, or a custom value.
- Enable "15-minute warning" to receive an advance notification before your limit is reached.
- Confirm with your account password. The session timer starts from your next login.
- When the limit is reached, you are automatically logged out and cannot log back in until the next calendar day (midnight BST).
A time-out is a temporary account suspension — ideal if you feel you need a pause without committing to a longer exclusion.
- Go to Account Settings → "Responsible Gaming" → "Time-Out".
- Choose your break duration: 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks.
- Confirm the time-out. Your account is immediately suspended for all gaming and deposit activity.
- You may still log in to view your account history and submit a withdrawal request for your existing balance during a time-out.
- The time-out cannot be cancelled or shortened once activated. It expires automatically at the end of the selected period.
- Alternatively, contact [email protected] and the support team will activate a time-out on your behalf within minutes.
Self-exclusion is the strongest tool available. It is intended for players who recognise that they need an extended or permanent break from all gaming activity.
- Go to Account Settings → "Responsible Gaming" → "Self-Exclusion".
- Choose your exclusion period: 6 months, 1 year, 3 years, or Permanent.
- Read and confirm the self-exclusion declaration. Your account is immediately locked.
- Your existing account balance will be withdrawn to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
- Self-exclusion cannot be reversed during the selected period. A permanent self-exclusion is final and irreversible.
- If you prefer, you may request self-exclusion directly by emailing [email protected] with the subject "Self-Exclusion Request — [Your Username]". The support team will process your request immediately, 24/7.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The questions below reflect common warning signs identified by mental health professionals. If you answer "yes" to two or more of these questions, we strongly encourage you to use bajy's responsible gaming tools and to seek independent support.
bajy's support team is available 24 hours a day, 7 days a week to discuss any concerns about your gaming activity — completely confidentially. Contact [email protected] at any time.
Best Practices
Habits of a Responsible Player
The players who enjoy bajy most sustainably are those who approach gaming with clear boundaries and a healthy mindset. These eight habits make a genuine difference.
-
Set a budget before you start — and stick to it
Decide on a specific amount you are comfortable spending before you open the bajy app. Treat it as an entertainment expense, like a cinema ticket, not as an investment. Use bajy's deposit limit tool to enforce this budget automatically so you never exceed it in the heat of a session.
-
Never gamble with money you cannot afford to lose
Gaming should be funded only from disposable entertainment money — never from rent, household bills, loan repayments, or savings. If the thought of losing your gaming budget would cause genuine financial hardship, it is too large a budget. Reduce it using bajy's deposit limit settings.
-
Set a time limit for every session
Time passes quickly during engaging gaming sessions. Set a session time limit in your bajy account so the platform logs you out automatically when your allocated time is up. Alternatively, use a phone alarm as a secondary reminder before you start playing.
-
Take regular breaks within sessions
Extended continuous play impairs judgement and increases the likelihood of impulsive betting decisions. Step away from the screen every 30–45 minutes. Enable bajy's reality check notifications to receive an automatic reminder with your session progress at your chosen interval.
-
Never chase losses
Losses are a normal and expected part of gambling — the house always maintains a statistical edge over time. Chasing losses by increasing bet sizes or making additional deposits to "win back" lost funds is the most common route to significant financial harm. Walk away when your session budget is exhausted.
-
Balance gambling with other activities
A healthy relationship with gambling means it is one of many leisure activities in your life — not the primary or only one. Make sure cricket, slots, and casino games on bajy complement, rather than replace, time spent with family, friends, sports, or other hobbies you enjoy.
-
Do not gamble under the influence of alcohol or when emotionally distressed
Intoxication and emotional distress both significantly impair decision-making ability and risk assessment. bajy encourages players to game only when they are in a clear, calm, and rational state of mind. If you are having a difficult day, a time-out is a better choice than a long gaming session.
-
Know when to stop — and ask for help if you cannot
Recognising when gambling is no longer fun and proactively stopping is the mark of a truly responsible player. If you find it difficult to stop voluntarily, that is a signal to use bajy's self-exclusion tool and to seek support from a professional. There is no shame in asking for help — it is the right decision.
We Are Here for You
Get Help and Support
bajy's responsible gaming support team is available around the clock. Reaching out is always confidential and carries no negative consequences for your account.
Contact bajy Responsible Gaming Support
Subject line for responsible gaming requests: When emailing bajy about a responsible gaming matter — such as activating self-exclusion, raising a concern about your account, or requesting information about your play history — please use the subject line format: "Responsible Gaming — [Your Username]". This routes your message directly to bajy's dedicated player protection team, ensuring the fastest possible response.
Important notice: bajy's support team can activate deposit limits, loss limits, time-outs, and self-exclusion on your behalf via email or live chat — immediately, at any hour. You do not need to be logged in to your account to make this request. Simply provide your registered username or email address and the support team will act on your behalf.
Protecting Minors
Parental Controls & Minor Protection
bajy takes the protection of minors with the utmost seriousness. The bajy platform is accessible only to individuals aged 21 and above, and bajy employs multiple layers of verification to enforce this boundary. However, bajy also recognises that parents and guardians play a vital role in ensuring that children and young people do not access gambling content online.
If you share a device or household with people under the age of 21, bajy strongly recommends the following protective measures in addition to bajy's own platform controls:
- Use device-level parental controls — All major operating systems (Android, iOS, Windows) include built-in parental control features that allow you to restrict access to gambling-related websites and applications.
- Install content filtering software — Third-party filtering tools can block gambling content across all browsers and apps on a shared device. Many are available free of charge.
- Never share your bajy login credentials — Keep your bajy username and password strictly private. Do not allow any other person, including family members, to access your account. bajy accounts are strictly personal and non-transferable.
- Log out after every session — Always log out of your bajy account when you have finished playing, particularly on shared or family devices, to prevent unintended access.
If you discover or suspect that a minor has accessed or attempted to access the bajy platform, report this immediately to [email protected]. bajy will investigate and take prompt corrective action, including account suspension and refund of any funds deposited by a minor.
bajy's Age Verification Process
Every bajy account undergoes multi-stage identity and age verification before full access is granted.
-
Registration Verification
Players must provide their full name, date of birth, and a valid National ID or passport number during account registration. bajy cross-references this data against national records.
-
Document Upload (KYC)
Before the first withdrawal, players must upload a clear photo of a valid government-issued ID (NID, passport, or driving licence) confirming they are 21 years of age or older.
-
Payment Method Verification
bajy verifies that the bKash, Nagad, Rocket, or Upay account used for deposits is registered to the same individual as the bajy account, adding an additional layer of identity confirmation.
-
Ongoing Monitoring
bajy's compliance team continuously monitors for patterns that may indicate account sharing or underage access, with the authority to request additional verification documents at any time.
Play Smart, Play Safe
Enjoy bajy with Full Confidence
Now that you are equipped with bajy's full suite of responsible gaming tools, explore the platform knowing that you are in control. Cricket betting, live casino, and 500+ slots — all backed by robust player protection. 21+ only. Please gamble responsibly.